Customer Service and Privacy Policy

Ames® Research Laboratories, Inc.
(888) 345-0809 or (503) 588-3330
8:00am to 5:00pm pst, Monday - Friday.
(Last Update: 10-02-12)

Terms
Order on-line using a major credit card such as Visa, Master Card, American Express and Discover. We also accept Purchase Orders from Government Agencies, Accredited Educational Institutions, and qualifying companies.
If you are ordering from APO addresses or International addresses shipping prices may vary; we will contact you after you complete your order.

Product Orders
While we will use our best efforts to fulfill all orders, Ames Research Laboratories, Inc.  cannot guarantee the availability of any particular product displayed on this Site. Ames Research Laboratories, Inc. reserves the right to discontinue the sale of any product listed on this Site at any time without notice.

Product prices offered on this Site may vary from other advertised prices due to varying conditions in different geographic markets.

The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.

While our goal is a 100% error-free Site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Ames Research Laboratories, Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

Shipping Methods and Timing of Delivery
Most orders ship the next business day. Custom tint or special orders may take additional time. The products shown on this website are shipped direct from the manufacturer. Once shipped, delivery time will vary depending upon destination. All of the items on our website are shipped UPS ground unless otherwise specified. Large orders may ship by common carrier.

Return and Refund Policy
Undamaged, unopened, non-defective items can be returned within 30 days of delivery. Custom colors may not be returned. There will be a 33% restocking fee charged for return or exchange, plus all in and out freight costs. A 50% restocking fee for any order greater than $1,000.00. Please retain all original packing materials to return the purchase. Please call Customer Service for an RMA (Returns Merchandise Authorization) number and to make return shipping arrangements. No returns will be accepted after 30 days. We guarantee that products shall be delivered in reasonably good condition. No returns or refunds on custom colors.


Order Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy. 
If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued. 
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

Refusals
If a delivery is refused, the customer will be charged for the inbound and return freight, plus a 33% restocking fee. Returns without authorization number will receive no credit.

Cancellations
If you need to cancel your order, please contact us by phone at (888) 345-0809. Please note that your order may begin processing immediately after you place your order, and it may not be possible to cancel the order. If the order has been shipped, you will have to return the merchandise at cost and the 33% restocking fees may also apply.

Damages
Please contact our Customer Service Department and we will schedule a carrier driver follow up. All damage claims will be filed by the manufacturer with the carrier. Please keep the original box and packaging material, as this will be needed to file a damage claim with the carrier. A replacement will be shipped once the damage claim is filed and we have a response from the carrier.
Privacy
Ames Research Laboratories, Inc. respects the privacy of its customers. Information provided to Ames Research Laboratories, Inc. is considered confidential customer information and is not sold or otherwise shared with any outside companies or mailing lists.
We reserve the right to modify this policy and item prices at our discretion and without notice.


Privacy Policies
Ames Research Laboratories, Inc. is committed to protecting the privacy of our Visitors and Customers. Our privacy policy governs our use of private Visitor information and other information about our Visitors and Customers.
Ames Research Laboratories, Inc. believes that our online Visitors and Customers need to be provided clear and prominent notice regarding what personal information is being collected about them, how it will be used, whether or not it will be disclosed, and if so, to whom.

Navigational Data/Tracking
We do not use any navigational data about where individuals come from, leave to, or go while on our Web site, and we do not disclose this to third parties.
While we may collect online navigational data about where you go on our Web site, we will not use such information at the individually identifiable level. We may use navigational data in aggregate or compiled statistical form.

Information Sharing/Disclosure
We do not normally share navigational data with outside companies. If navigational information is shared, it is expressed only in aggregate or complied statistical form; we do not disclose individual names or personal navigational information.
We do not disclose customer contact information (such as telephone numbers or various personal identification numbers), to any third party except as required by law, or as needed to fulfill an order or deliver a product that a customer has ordered.
We do not disclose customer credit or debit card numbers or checking account information to any third party except as required by law, or as needed to fulfill an order or deliver a product that a customer has ordered.
In support of maintaining a safe and secure environment for credit card purchases, it is essential to our customers that we use credit card and other billing account numbers only for the fulfillment of purchases or other transactions initiated by our Customers. We do not use credit card or other billing account numbers in other ways.
We do not release to third parties specific customer account information except to comply with valid legal process or in reasonable efforts to fulfill a transaction initiated by our Customers.
We provide Customers with the opportunity to update or correct contact and billing information.
We provide to our customers a means to update and ensure the accuracy of their online contact and billing information. For security reasons, we will not disclose the original information directly to the customer, but rather provide a means to reenter changes to the information on record.

Ames Research Laboratories, Inc.
PO Box 1350 Jefferson, OR 97352
Phone: (503) 588-3330
Toll Free: (888) 345-0809
http://www.amesresearch.com